Response Time
Need help? Our support team is ready to assist with account questions, deposit or withdrawal issues, technical problems, or general feedback. We offer quick, practical help through secure email and phone channels and strive to respond as soon as possible. For account verification, security concerns or game issues, contact the relevant department below and we will guide you through the next steps in a clear, straightforward way.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, deposits, technical) |
| General enquiries | [email protected] (company and press) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Payments | [email protected] (withdrawals, transaction queries) |
| Privacy | [email protected] (data and security) |
| Phone | +1 312 547 8291 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please email [email protected] and include a clear subject line plus up-to-date contact details to avoid delays. Attach any relevant files and note deadlines so we can process your request and reply as quickly as possible.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For simple account or payment questions you can expect a quick reply; more complex issues, such as verification checks or technical investigations, may take longer depending on their nature and any third-party involvement. We prioritise urgent cases and will keep you updated on progress.
Feedback
We'd love to hear from you. Share feedback, suggestions, or ideas to help improve the site, games, and overall experience. Every message is read carefully by our team and used to refine features, fix issues, and shape future updates. Your input helps us make the service clearer, faster, and more enjoyable for all players. Thank you for taking a moment to tell us what you think.